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Lab Instrument
Multi-Vendor Service & Maintenance
We offer multi-vendor service and
maintenance for sophisticated laboratory instruments, both PerkinElmer
instruments and select lab instruments from other manufacturers,
including Agilent, Shimadzu and Waters.
 With
more than 1,000 factory-trained service engineers worldwide and our
continuous training program at PerkinElmer Multi-Vendor Training
Centers, we have the expertise and reach to ensure precise lab
instrument repair and preventive maintenance.
In addition, our service programs enable you to design
a service and repair package that fits the needs of your company.
Lab Instrument Service Plans
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Service
for PerkinElmer Instruments
Repair and Preventive Maintenance for all PerkinElmer
laboratory instruments to ensure instrument uptime, better results
and increased productivity.
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Service
on Multi-Vendor Instruments
Service for non-PerkinElmer instruments
-- providing multi-vendor repair and preventive maintenance
for HPLC, LCMS, GCMS and liquid handling systems.
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Three Instrument Service Options
We provide three levels of coverage, for both
PerkinElmer instruments and multivendor lab instruments:
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Comprehensive
Service
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Comprehensive Service for your lab instruments includes the
preventive maintenance service your lab needs to prevent
problems, and the quickest possible response if a repair is
needed.
This plan is for laboratories whose financial
success requires consistent availability and high performance
for their scientific instruments.
This laboratory service plan covers:
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On-Demand
Repairs - Spare partsi, factory-trained service engineers, and
travelii to your site. |
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Preventive
Maintenance
- Two visits a year to ensure that your
lab instruments are running optimally, and to identify and
fix problems before they affect your work. Visits are
scheduled at your convenience. |
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Priority
Response - Comprehensive Plan
holders receive top priority response to telephone
inquiries and on-site service requests. |
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15%
Off Trainingiii - For
new instrumentation, new staff or new certification
procedures. |
The Comprehensive Service Plan is for the
company that needs to ensure that its lab instruments are always
available and operating at peak performance.
Request
information or quote.
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Basic Service |
The Basic Instrument Service Plan protects your lab from the the
high costs associated with unexpected instrument repairs by
offering both Preventive Maintenance and On-Demand Repairs.
This plan is designed for medium to large labs
to ensure predictable instrument performance.
This plan covers:
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On-Demand
Repairs - Spare partsi, factory-trained service engineers, and
their travelii to your site. |
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Preventive
Maintenance - One visit a year
to ensure that your lab instruments are running optimally,
and to identify and fix problems before they affect your
work. The PM visit is scheduled at your convenience. |
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5%
Off Trainingiii
- For new staff, new instrumentation, or new certification
procedures. |
Request
information or quote.
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Repair
Service
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The Repair Service Plan offers a cost-effective way to extend
all the benefits of a first-year instrument warranty throughout
the life of your instrument.
A Repair Service Plan eliminates unplanned
expenses and provides worry-free expert service. Consider
protecting your instrument investment by adding a Repair Service
Plan to your instrument purchase order.
This plan is allows small to medium
laboratories to maximize limited maintenance budgets while
maintaining instrument performance.
The plan covers:
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On-Demand
Repairs - Spare partsi, factory-trained service engineers, and
their travelii
to your site. |
Request
information or quote.
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i
Consumable items such as but not limited to microplates, tips,
columns, etc. are excluded from Service Plan coverage.
ii Where applicable, an additional one-time charge may apply
for travel beyond standard travel zones. Contact your local service
engineer for additional details.
iii Excludes LabWorks/LIMS and TotalChrom training. Covers all
training delivered by your local PerkinElmer Service team. In the UK, the
discount may also be applied to training classes delivered at our Seer
Green customer training center.
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